Finnytech Service Details

People are your most important asset. They will surprise you if you unleash their potential. Building a high-performing team can be a deliberate and effective effort. Well rounded technology leaders address the various needs of their team, including career growth, work/life balance, prioritization, roles and responsibilities, and team dynamics.

Processes Some of the potential processes to be considered and created within the scope of the engagement.

Establish Roles and Responsibilities
Maintain Career and Development Plan
Create Career Progression Paths
Create Design Principles
Monitor Team Performance
...

Metrics Some of the potential metrics to be considered and captured within the scope of the engagement.

♦ Resource Allocation
♦ Development Plan Adoption
♦ Engagement Score

♦ First Contact Resolution
♦ Request Resolution Rate
♦ and more...

Scope The various levels of time and complexity to be considered as part of the engagement.

Small: 2+ days. Review and assessment of existing Team structure. Analysis of Team roles and responsibilities, development plans, team communication approach. Interviews of key team members.

Medium: 2+ weeks. Assessment plus deep dive into existing Team Development landscape. Review of available team performance data, existing career development plans, and team expectations. Identification of opportunities for improvement and action plans to improve and innovate Team Development.

Large: 1+ months. Deep dive plus Team Development overhaul. Active management of participating staff. Updates to existing and deployment of additional Team Development systems and processes.

Deliverables Some of the potential tangible outcomes to be considered and produced within the scope of the engagement.

✓ Initial Assessment
✓ Proposed Processes
✓ Baseline Metrics
✓ Opportunities for Improvement
✓ Suggested Action Plan

Team Development: Unleash the potential of your team members.

Do you have a highly engaged work force that proactively delivers great service and solutions? Let us help you build a team that thrives on exceeding expectations.

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