Finnytech Service Details

Members expect a technology experience set by market leaders in retail and hopsitality. Online systems should be integrated and easy to use. Members shouldn't have to provide their information more than once and expect personalized interactions. Members interact with you at their convenience, anytime, and according to their needs. A sound Digital Strategy considers the various aspects of your online experience, including your website, online/mobile banking, payments, account opening and loan applications.

Processes Some of the potential processes to be considered and created within the scope of the engagement.

Open Accounts Online
Manage Digital Roadmap
Integrate Digital Systems
Apply for Loan
...

Metrics Some of the potential metrics to be considered and captured within the scope of the engagement.

♦ Digital Loan Production
♦ New Online Member Count
♦ Active OLB User Percentage

♦ Instant Approval Rate
♦ Application Completion Time
♦ and more...

Scope The various levels of time and complexity to be considered as part of the engagement.

Small: 2+ days. Review and assessment of existing Digital Strategy. Analysis of Digital approach, Digital projects and Digital system integration. Interviews of key Digital consumers.

Medium: 2+ weeks. Assessment plus deep dive into existing Digital landscape. Review of available Digital performance data, Digital roadmap, and Digital governance. Identification of opportunities for improvement and action plans to improve and innovate Digital Strategy.

Large: 1+ months. Deep dive plus Digital Strategy overhaul. Active management of participating staff. Updates to existing and deployment of additional Digital systems and processes.

Deliverables Some of the potential tangible outcomes to be considered and produced within the scope of the engagement.

✓ Initial Assessment
✓ Proposed Processes
✓ Baseline Metrics
✓ Opportunities for Improvement
✓ Suggested Action Plan

Digital Strategy: Seamless and Integrated.

Is your digital presence easy to use for your members anytime and anywhere? Let us help you create a seamless digital experience to serve your growing tech-savvy membership.

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